Terms & Conditions

Acceptance into a Raw Freedom Event or Program

Once we have received your payment for an event or program you will receive a welcome email and terms and conditions for that program or event, this will be sent to you within 7 days of receipt of your payment, they will be sent via email. These will include our cancellation and refund policy. It is your duty to read and understand that policy. If you have any problem understanding the policy please ring us on 0117 902 9398 and we will be only too happy to help.

In all instances, if you have not contacted us within 8 days you will be deemed to have read and agreed to the terms and conditions. On the 8th day after the date that we sent the terms and conditions to you, if we have not heard from you, a contract will be deemed to exist between us based on United Kingdom law and the terms and conditions provided to you.

Your statutory rights remain unaffected by these terms and conditions. They are intended solely to provide clarity and more detail regarding the contract that exists between Raw Freedom and its clients.

Our refund and cancellation policy is as follows:

1. In the event that you need to cancel your Raw Freedom product, program or event you must inform us, in writing, of your intention to cancel. You may contact us via email or letter. If you declare your intention by phone you may also be asked to confirm in writing, this decision will be at our discretion and you will be informed of our request for written confirmation during your call.

2. Once we have received your request to cancel or withdraw from an event or program, we will acknowledge receipt and the date of receipt via email within 7 days.

3. The amount of refund due will depend on the number of day’s notice that you provide. Each product and event has a different scale of refunds; these are posted on the website and will be sent to you via email within 7 days of confirmation of acceptance on the program or event. It is your duty to read and understand this policy.

4. Please keep copies of all emails and letters that you send to us regarding cancellation. Occasionally emails and letters do go astray and we will need copies should any discrepancy arise. Always allow your email account to save a copy of sent email, this will include a date and time stamp which will be used in any dispute to assess the date and time at which your request was sent.

5. If, after 7 days, you have received no reply to an email or letter, regarding cancellation, it will be your duty to contact us again by phone, 0117 902 9398, to request that the matter be looked into. Failure to contact us, in this eventuality, will cause us to set your cancellation notification date to whenever you next contact us regarding this matter; there will be no exceptions, even if you have proof of sending. You MUST phone us after 7 days if you have had no response to notification of cancellation.

6. For every product and event there will be an administration charge associated with cancellation, regardless of the notice given. This amount will cover administration costs. The least this amount will be is, without prejudice, 10% of the total cost of the product, where the chosen method of payment is by instalments, the charge will be 10% of the total amount you would have paid if you had completed the payment plan.

7. Please note any and all refund amounts will be confirmed in writing, via email within 7 days of confirmation of your notice to cancel a program or event. The refund will be paid to you within 30 days of the email confirmation of amount due. We will process the payment as soon as possible and it may arrive with you sooner than this. In any event it will be paid to you no later than 30 days from the date of the confirmation email.

8. Method of payment of refund. If you paid for a Raw Freedom program or event via PayPal then your repayment will be via PayPal. If you paid via cheque, cash or bank transfer then you will receive your refund by either cheque or bank transfer, by arrangement between ourselves and you. In either case the date of sending will be within 30 days of the date of the confirmation email, we cannot accept any liability for the date of receipt with either of these methods of payment.

9. Before deciding to commit to any Raw Freedom product, event or program, please make sure you agree with these terms and conditions.

10. For clarity the following is a table format of the stages that requesting a refund will follow:

  • Cancellation request (A)

 

First Day Via email or letter
  • We receive request (B)

 

   Date of receipt
  • We send you confirmation of receipt of cancellation (C)

 

   Within 7 days of B Via email
  • We send you confirmation of refund amount (D)

 

   Within 7 days of C Via email
  • We pay the refund via agreed route (E)
   Within 30 days of D Via PayPal, Bank Transfer or Cheque – by arrangement

 

 

Raw Freedom Event and Program Based Refund Scales:

Detox programs – 6 week and 12 week 

 Period of notice  Total refund due
 More than 6 weeks in advance of the start date

90%

 Between 4 and 6 weeks in advance of the start date

75%

 Between 2 and 4 weeks in advance of the start date

50%

 Within the last 2 weeks in advance of the start date

 35%

 

Raw Food Classes

 

Period of notice

 

Total refund due

 More than 6 weeks in advance of the event date

90%

 Between 3 and 6 weeks in advance of the event date

60%

 Between 1 and 3 weeks in advance of the event date

50%

 Within the last week in advance of the event date

 

 

30%

 

Raw Food Retreats

The refund due within the last 6 weeks before the start date of the retreat is due only in the event that your place can be filled

If you have to cancel your place and you can help us to find a replacement for you on the retreat this will help ensure your refund is payable.

However if no replacement can be found before the start date your refund will be based on the table below.

 

Period of notice 

Total refund due More than 6 weeks in advance of the event date

 85%

 Within the last 6 weeks in advance of the retreat date – with a replacement having been found

85%

 Within the last 6 weeks in advance of the retreat date – no replacement having been found

 10%